SERVICE THAT ROCKS
program synopsis
How to Create Unforgettable Experiences and Turn Customers into Fan
Customer experience is everything. Whether you're a small business or a large enterprise, how you treat your customers sets the stage for lasting success. I’ve been fortunate enough to work with some of the most iconic brands on earth, and what separates the good from the great is simple—memorable customer service.
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But here's the thing: memorable service doesn’t just happen. It’s intentional. It's strategic. Every business has competitors. And how you set yourself apart will determine whether your customers fall madly in love with you…or not.​
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This high-energy, interactive, and visual keynote presentation will set the stage to get into the memory-making business by focusing on how to differentiate your organization from the rest of the competition and become the business of choice.
This program will deliver thought-provoking best practices to create mind-searing customer obsession.
"Service That Rocks" can be delivered as a 60-90 minute keynote or a half-day workshop.
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Key Unique Concepts:
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Becoming Customer Obsessed
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Embracing a Differentiated Service Mentality
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Avoiding Acceptable Mediocrity
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Eliminating 4-Letter Words
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Building Mental Shelf Space
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Empowering Employees
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Writing Yourself into the Story
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Increasing Value Proposition
what i offer
Expert Customer Experience Management
I believe customer experience should be nothing short of rock star quality.
Becoming Customer Obsessed
It’s not just about being customer-focused; it’s about creating experiences so amazing that your customers can’t help but fall head over heels for your brand.
Embracing a Differentiated Service Mentality
In a world where every company looks the same, differentiation is your secret weapon here! I’ll show you how to develop a unique approach to service that makes you the go-to choice over your competitors.
Avoiding Acceptable Mediocrity
Why settle for "good enough" when you can deliver something extraordinary? Let’s break free from average service and aim for mind-blowing excellence together—your customers will thank you! And reward you.
Eliminating 4-Letter Words
Some words just don’t belong in a service-driven business. We’ll help you spot and ditch those complacent terms like "fine", “good” and "okay," and build a service culture that’s all about excellence!
Building Mental Shelf Space
Imagine creating moments so unforgettable that your customers keep you top of mind and choose you every time! And yes--I’ll guide you on how to make that happen.
Empowering Employees
Great service starts from within your team! I’ll share ways to empower your employees to take ownership of the customer experience and feel like rock stars themselves.
Increasing Value Proposition
Want to boost your perceived value without breaking the bank? During our time together, I will help you deliver experiences that far exceed expectations—all while keeping costs in check!
Writing Yourself into the Story
The totality of the customer experience is everything! An employee can create a moment for a customer so great that they can “write themselves” into a coveted spot in the customer’s mental shelf space. I will show you how to do this.
Why You Need a Customer Experience Refresh for Your Business
Standing Out in a Crowded Market
These days, customers have tons of choices. How you make them feel—before, during, and after purchase—can be the deciding factor in why they pick you over the competition. Also, good service just doesn’t cut it anymore; you need to create experiences that truly blow their minds!
Turning Customers into Brand Advocates
While customer satisfaction is great--it’s just not enough. You want your customers to be your biggest fans, spreading the word and sticking with you through thick and thin. And that happens when you craft memorable, positive experiences that exceed their expectations.
Building a Customer-Centric Culture
Employees are at the heart of delivering rock star service. And when they’re empowered, engaged, and feel a sense of ownership, they create customer experiences that are both authentic and lasting. This program will show you how to foster this culture where service is not just a department, but a mindset across the entire organization.
Boosting Long-Term Business Success
Exceptional service directly impacts your bottom line. Whether it’s reducing customer churn, increasing repeat business, or simply building a reputation as a market leader, the customer experience you offer will define your success in the long run.
What You Will Get: Trusted Customer Experience Specialist
Inspiration and Energy
Get ready to fire up your passion for service! My keynotes are all about high-energy content that’s not just informative but also super motivational. It’s edu-tainment at its best.
Practical Strategies
Every takeaway is practical and ready to immediately roll. You’ll walk away with a solid customer experience strategy that you can jump right into and start shaking things up in your industry!
Interactive Sessions
Say goodbye to boring lectures! My program is all about interaction and engagement. Your team won’t just be sitting there—they’ll be actively participating and soaking up all the great material.
Tailored Insights
No two businesses are the same--and I get that! I customize the presentation to fit your industry, tackle your challenges, and align with your goals, ensuring you receive the most relevant and impactful insights. My goal is to feel like a seamless extension of your brand.
Lasting Impact
This isn’t just another feel-good session that fades away after the applause. The insights and strategies you gain will create a lasting impact on your company culture and strengthen your customer relationships for the long haul.
So, Why Wait? Book Jim Knight Now!
The time to create unforgettable customer experiences is now. Whether you’re looking to refine your customer experience management or want to completely overhaul how you interact with clients, my program will help you:
Elevate Your Brand's Reputation
Exceptional service is the cornerstone of a powerful brand. The better your service, the stronger your brand reputation will be in your market.
Foster Employee Engagement
When your employees feel empowered to deliver amazing service, their morale increases, leading to happier customers and a healthier bottom line!
Strengthen Customer Loyalty Through Solid Customer Experiences
Loyalty is earned, not given. By providing a customer experience that rocks, you’ll earn that loyalty and create fans who stick with you no matter what.
Let’s take your customer service from average to extraordinary.
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Let’s differentiate your business from the competition.
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Trust me…Impactful Edu-tainment will be served.
the companion book
Service That Rocks: Create Unforgettable Experiences and Turn Customers into Fans teaches you how to stand out by treating your customers like Rock 'n Roll royalty—every single time they interact with your company.
Part of the "Culture That Rocks" series, Service That Rocks draws on examples from some of the world’s most recognizable big businesses, along with lesser-known but equally potent single-location entities, to reveal how, when exemplary service permeates your organization’s culture, it will transcend simply being transactional.
With edu-training practical advice and actionable tips, Service That Rocks gives you the ultimate set list to avoid mediocrity and create service so memorable that it will transform your customers into devoted fans of the brand.
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Service That Rocks is available for discounted bulk purchases.
associated articles
Check out the following blogs or articles from Jim's thoughts, advice and proven best practices on Customer Service:
associated videos
Check out the following videos, which include Jim delivering 2-3 minute direct-to-camera concepts or event clips from various client speeches on Customer Service:
